Sessions Paris Tank Top

At The Sessions Brand, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your T-shirt, we offer a hassle-free return policy to ensure your shopping experience is smooth and enjoyable.

Eligibility for Returns

• Time Frame: You may return any T-shirt within 30 days of the delivery date.
• Condition: The T-shirt must be unworn, unwashed, and in its original condition with all tags attached.
• Receipt: A valid proof of purchase, such as a receipt or order confirmation email, must be provided.

Steps to Return a T-Shirt

• Initiate Return:

  • Contact our customer service team at Customer Service Email or call Customer Service Phone Number.
  • Provide your order number, reason for return, and whether you prefer a refund or exchange.

• Return Shipping:

  • We will provide a prepaid return shipping label. Attach this label to your return package.
  • Drop off the package at the nearest shipping carrier location or schedule a pickup, if available.

• Packaging:

  • Pack the T-shirt securely in its original packaging or a suitable alternative to prevent damage during transit.
  • Include your proof of purchase and a note with your return request details inside the package.

Refunds and Exchanges

• Refunds:

  • Once we receive and inspect the returned T-shirt, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method. You will receive an email confirmation once the refund is processed.

• Exchanges:

  • If you wish to exchange your T-shirt for a different size, color, or style, please specify your preference when initiating the return.
  • Exchanges are subject to product availability. If the requested item is unavailable, we will notify you and process a refund instead.

Non-Returnable Items

• Final Sale Items: T-shirts marked as final sale or clearance are not eligible for return or exchange.
• Customized T-Shirts: Personalized or custom-made T-shirts cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Defective Items

• Inspection:

  • If you receive a T-shirt that is damaged or defective, please contact us within 7 days of delivery.
  • Provide photos of the damage or defect and your order details.

• Resolution:

  • We will arrange for a replacement T-shirt or a full refund, including any shipping charges incurred.

Contact Us

For any questions or concerns about our return policy, please contact our customer service team at:

• Email: mariosessions@gmail.com
• Phone: 202.297.0505
• Hours: 9am-9pm

Thank you for shopping with The Sessions Brand. We appreciate your business and are committed to providing you with the best possible customer service.

At The Sessions Brand, we aim to deliver your purchases in the most efficient and timely manner. Please review our shipping policy to understand how and when you can expect to receive your order.

Processing Time

• Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Confirmation: You will receive an order confirmation email once your order is successfully placed.

Shipping Options & Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping, not the date of order.

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

• Tracking Updates: It may take up to 48 hours for tracking information to become available.

Shipping Restrictions

• P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid street address for delivery.
• International Restrictions: Certain products may not be eligible for international shipping. Any restrictions will be noted on the product page.

Delivery Issues

• Delayed or Lost Packages:

  • If your package is delayed or lost, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We will work with the shipping carrier to resolve the issue as quickly as possible.

• Damaged Items:

  • If your order arrives damaged, please contact us immediately. Provide photos of the damage and your order details. We will arrange for a replacement or refund.

Contact Us

For any questions or concerns about our shipping policy, please contact our customer service team at:

• Email: mariosessions@gmail.com
• Phone: 202.297.0505
• Hours: 9am-9pm

Thank you for shopping with The Sessions Brand. We appreciate your business and are committed to providing you with the best possible service.